Shipping
| Location | Service | Cost | Timeframe |
|---|---|---|---|
| Australia | DHL Express / Aus Post | Free shipping on all orders | Metro: 1-2 business days Regional: 1-4 business days |
| International | DHL Express |
$30 | 3-7 business days |
Tracking Information:
All online purchases will be sent a tracking code via email once the parcel has been dispatched and collected by our trusted postage partners. In the event that no one is able to sign for your parcel, our postage partner will arrange re-delivery. Any delivery dates or times specified are best estimates only.
Rostom by Fifi is not liable for shipping delays that may occur by the shipping company. Our team will endeavor to assist with any delays as best as possible.
Rostom by Fifi is not liable for any lost, stolen, or damaged items.
Dispatch:
Orders placed before 12pm AEST will be dispatched by 12pm the next business day.
Orders placed on a Saturday, Sunday, or Public Holiday will be processed within 24 hours on the next business day.
Duties and Taxes:
The shipping cost added to your order at checkout does not include possible taxes and duties, which may be applied by customs in the destination country. It is the responsibility of the receiver to pay for these duties and taxes. Rostom by Fifi is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.